Refund return policy

Refund  return policy

Welcome to the TQH TRADING INC website www.tqhcups.com Please take a few minutes to review these terms and conditions. By purchasing a product from us, you agree to abide by and be bound by these terms and conditions.

These terms and conditions may be changed, TQH TRADING INC. reserves the right to update or modify these terms and conditions at any time without notice. Therefore, we encourage you to review these terms and conditions when purchasing products from us or using our website.

Cancel or return:

You can call our customer service to cancel the order before shipping.

We hope you are 100% satisfied with your order! If you are not satisfied for any reason, please return the product within 3 working days and we will provide you with a return service. Without prior authorization, returns will not be accepted. Before returning any product, you should call our customer service to get RTN #.

Any package returned cash on delivery will be rejected.

A 10% fee may be charged for returned or canceled orders, and round-trip shipping will be charged to the customer. Return requests will not be accepted 3 working days after receipt of the order. (We reserve the right to refuse any return request)

Claim:

We inspect the merchandise and take great care during packaging and transportation to ensure delivery in good condition. Therefore, please check your merchandise before receiving it and indicate all damages and missing items on the bill of lading. The claim must be indicated on the bill of lading and first reported to the shipping company.

We must receive your claim within 3 working days after delivery.

Refund

After receiving the returned goods and checking the completeness of the goods, we will return the balance of the payment to your account within 3-5 working days after deducting the related expenses that have been listed and informed to the customer.

Collection fee:

All additional legal and agency fees will be borne by the client.

Disclaimer:

This website and all available content on this website are provided "as is" and do not provide any type of express or implied warranty, including but not limited to a warranty of ownership or implied warranty of merchantability or suitability for a particular purpose. You acknowledge that by using this website, you are at your own risk of using this website, and you are fully responsible for all costs related to all necessary services or repairs of any equipment you use. This website and TQH TRADING INC will not use this website with you. Responsible for any type of damage related to the website.

Inaccuracy Disclaimer:

From time to time, our website or catalog may contain typographical errors, inaccuracies, or omissions, which may be related to product descriptions, pricing, and availability. TQH TRADING INC reserves the right to correct any errors, inaccuracies, or omissions and change or update information at any time without notice (including after you submit an order).

Applicable law:

Any lawsuit related to the use of this website or any transaction with TQH TRADING INC. must be brought in a state or federal court located in Los Angeles County, California, USA.